Real Stories from the Field
An urban clinic noticed spikes in no-shows every payday Friday. A rapid process evaluation uncovered work-hour conflicts; shifting clinic hours and adding SMS reminders improved coverage by ten points within a month. Share your own scheduling insights below.
Real Stories from the Field
Initial surveys showed low participation. Qualitative interviews revealed stigma at the entrance. Co-designing a welcoming space with peer navigators tripled return visits. Subscribe for templates on conducting respectful co-design sessions.